Practice
For doctors with their own practice.
R$ 297/mo
Choose this plan- 1 professional
- Scheduling, confirmations and reminders
- Common questions and handoff to a person
- Weekly report
What changes in your schedule
- 2 sec
- Average time for a patient to get the first reply, day or night.
- 37%
- Fewer no-shows with a confirmation the day before and a reminder on the day of the appointment.
- 2,740+
- Appointments booked by Norvity in the last 30 days, without going through the front desk.
- 24 h
- Patient service every day, including weekends and holidays.
Schedule · ThursdayDr. Helena Prado
- Ricardo A.Confirmed
- Beatriz L.Confirmed
- Paulo M.Moved to Tuesday
- Sônia R.Slot filled from the waitlist
- Joana F.Confirmed
- Carlos E.Awaiting reply
- Mariana S.Confirmed
Confirmations sent yesterday at 17h · 6 of 7 replied
You know this day.
The front desk never stops. The phone ringing, forty WhatsApp messages and a patient waiting at the counter, all at the same time.
Message at 22h, reply at 10h. People looking for a doctor at night book with whoever answers first, and that isn't always you.
The empty chair at 15h. The patient forgot, didn't let you know, and the slot went by without anyone being able to fill it.
Your break turning into a spreadsheet. Confirming, rescheduling, explaining health plans (convênios) and exam prep: work that doesn't need a doctor.
How it works
First, we connect your WhatsApp and your calendar.
You keep the same number. Our team sets it up with you in a few minutes, without switching systems.
SetupClínica Vitta- WhatsApp Business(11) 9XXXX-XXXX · same number as the clinic
- Calendar[SCHEDULING SYSTEM] · 3 professionals synced
- TeamJuliana (front desk) receives the transfers
- Instagram and websiteoptional · can be turned on later
Then, Norvity learns your practice's rules.
Accepted health plans, prices, address, exam prep, how long each appointment lasts and which situations go straight to your team.
Practice ruleseditable by the team- Health plans
- Unimed, Bradesco Saúde, SulAmérica
- Private appointment
- R$ 380 · Pix or card in up to 3 installments
- Length
- First appointment 40 min · follow-up 20 min
- Exam prep
- Text provided by the clinic, unchanged
- Goes straight to the team
- Chest pain, shortness of breath, bleeding, any request for clinical advice
From then on, it handles patients while you work.
It schedules, confirms, reminds and reschedules, with your clinic's name and tone. Anything outside its role goes to the receptionist, with the whole conversation.
Clínica Vittaonlineagent active · 24/7Wednesday
Mariana, your appointment with Dr. Helena is tomorrow, Thursday, at 15h. Can you confirm? If you need to change it, just reply here.
I need to reschedule, a trip came up.
No problem. I have Tuesday at 14h20 or Wednesday at 9h. Would either of those work?
Tuesday 14h20.
Done: Tuesday at 14h20. The Thursday slot has already been offered to the people on the waitlist.
What Norvity does
Scheduling
Automatic schedulingOffers real open slots and books straight into the calendar.24 h
Confirmations and remindersConfirms the day before and reminds on the day, with address and prep.day before & day of
Rescheduling and waitlistSomeone canceled? The slot is offered to whoever was waiting.right away
Patient service
Common questionsHealth plans, prices, address, parking, exam prep.in seconds
Triage and handoff to a personSensitive cases go to the team with the conversation history.with context
Multiple channelsWhatsApp, Instagram, website and phone [CONFIRM CHANNELS].one place
Management
ReportsAppointments booked, no-shows avoided, slots recovered.every week
Calendar integration[NAME SYSTEMS: e.g. iClinic, Feegow, Google Calendar]synced
Who it's for
Built for the routine of people who see real patients, from a one-doctor practice to a clinic with several rooms.
- Stop answering WhatsApp between one appointment and the next.
- A full schedule even without a full-time receptionist.
- Patients answered at night and on weekends, without you on your phone.
- Many professionals and health plans, a single set of service rules.
- Fewer no-shows, and cancellations that become filled slots.
- A weekly report so you decide with numbers, not impressions.
- The WhatsApp queue stops growing while you handle the counter.
- You only get what needs you, with the whole conversation.
- No more chasing confirmations at the end of the day.
Patient data, handled with care
Under the LGPD (Brazil's General Data Protection Law), health conversations are sensitive data. Norvity was designed to keep only what's necessary and to never play the doctor's role.
- No clinical advice. Norvity doesn't diagnose, doesn't recommend medication and doesn't interpret test results. Requests like these go to your team.
- Aligned with the LGPD. The clinic is the data controller and Norvity acts as the processor, under a data processing agreement.
- Encryption. Conversations protected in transit and stored encrypted.
- Role-based access. Each team member sees only what they need to serve patients.
- Your data, your decision. Data export and deletion whenever the clinic asks the data protection officer (DPO).
Service logmasked data
- message received · patient M. S. · (11) 9••••-••21
- times checked in the calendar · 2 options sent
- appointment created · Thu 15:00 · Dr. H. Prado
- health plan recorded · insurance card not stored
- request for clinical advice · transferred to the team
- Juliana (front desk) took over the conversation
Already using Norvity
[REAL TESTIMONIAL HERE] What changed at the practice since Norvity started answering patients.
[REAL TESTIMONIAL HERE] One sentence about no-shows, the schedule or response time, with a number if there is one.
[REAL TESTIMONIAL HERE] The receptionist's view: what stopped weighing on the front desk day to day.
[REAL TESTIMONIAL HERE] How the clinic started making decisions with the weekly reports.
[REAL TESTIMONIAL HERE] The patient who booked in the middle of the night and showed up for the appointment.
[REAL TESTIMONIAL HERE] What it was like to put Norvity to work: time, adjustments, first week.
Plans
Clinic
For small and mid-sized clinics.
R$ 497/mo
Choose this plan- Up to 3 professionals included · + R$ 169 per additional professional
- Everything in the Practice plan
- Waitlist and slot recovery
- Integration with your scheduling system
Custom
For networks and clinics with multiple locations.
Contact us
Talk to a specialist- Unlimited professionals and locations
- Rules per location and per specialty
- Dedicated support
FAQ
Answers to what doctors and clinics ask most before getting started.
No empty slots.
Send a message and see Norvity answering on your WhatsApp. We reply during business hours; Norvity, at any hour.
Message us on WhatsApp